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Phyllis's Message:

Is there any solution for a Kindle Fire that does not respond to screen touch?

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Discussion Review (newest messages first)
KeyKid 06-01-2019 05:51 PM

Phyllis, sorry you're having problems.

I found the following from HERE

Issue: Kindle Fire stuck on logo

Quite a few people have run into issues with their Kindle Fire HD tablet refusing to start up properly — it gets as far as the logo and gets stuck. Restarting the device simply takes you as far as the logo again. There are forum posts about this problem going back a few years now and some of our readers recently asked about it in the comments.
Potential solutions:

  • Plug your tablet into a charger and let it charge for at least 15 minutes. Now, keep it plugged in, and press and hold the Power button until it restarts and see if it works normally. You may need to hold it down for 40 seconds or more.
  • Try plugging it into your computer and see if the device is recognized.
  • If it still won’t progress past the logo, then it’s probably a good idea to contact Amazon support.
  • You could try and see if you can get into the recovery menu. Turn the tablet off, then turn it on and press and hold the Power and Volume down buttons simultaneously. Sadly, some tablets require you to use the Power and Volume up buttons, however, so if Volume down doesn’t work, then try Volume up. If you manage to get into the recovery menu, then you can use the volume keys to highlight options and the Power button to select them. You could also try performing a factory reset via wipe data/ factory reset, but be aware that it will wipe everything on your tablet.
RetiredKat 06-01-2019 05:09 PM

Contact Amazon and they may be able to help. They can walk you through how to do a factory reset if that will solve the problem. But it will erase anything you have saved. They're available 24/7 and are always helpful, and in my case, have a ton of patience. Good luck.

Phyllis 06-01-2019 09:47 AM

I appreciate so much your taking the time to answer my plea.

I didn't find a solution. I tried all the examples given without success. When the Fire restarts, Kindle is offering a book or game. Touching the screen does nothing. Holding down the power key for varying lengths of time results in the screen: Power off Do you want to shut down your Fire, but touching the screen does nothing.

The Fire has been used very little but is out of warrenty (sp?). I there any place to send it to get a factory reset or something.

I volunteer half day every day in K class and have 6 Androids for student use but I like to have a Kindle reader that is just mine. Any ideas other than buying a new one?

RetiredKat 05-31-2019 06:22 PM

Hold down the on/off button for at least 40 seconds. Release and press it again. That should work.

KeyKid 05-31-2019 05:09 PM


Slow or frozen Kindle e-Reader or Fire Tablet

Restart Your Kindle

Phyllis 05-31-2019 04:00 PM

Is there any solution for a Kindle Fire that does not respond to screen touch?

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