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cvt cvt is offline
 
Joined: Jun 2007
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cvt
 
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Joined: Jun 2007
Posts: 10,052
Senior Member
customer service
Old 08-08-2020, 10:23 AM
  #7

I can't remember the last time I had rude customer service. Then again, I rarely call because I hate talking on the phone because of my hearing, and let DH do it. My last customer service call was with Kaiser Permanente about a technical problem, and the person was wonderful and pleasant, and waited on the phone until my problem was resolved, which probably took 15-20 minutes.

Quote:
I do think it helps to be pleasant to them also.
This is really essential. The people on the other end are very likely to get many upset customers, and dealing with a pleasant customer must be a relief.

DH is in high tech and often has to do troubleshooting, which means that another techie has trouble and needs help right now. When I hear him talking to someone, I really admire his extreme patience and kindness, no matter how long it takes or how difficult the problem may be. And the same thing is true when he deals with customer service/tech support when he himself has an issue and opens a ticket.
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