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illinoisteach illinoisteach is online now
 
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TpT question
Old 06-07-2016, 10:38 AM
 
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I am a seller on TpT (only sell a few things!) and a buyer sent me a message that she bought the wrong grade level item and would like me to send her the correct grade level. My instinct is just to say "sure!" and send it to her, but I'm wondering if this is a bad precedent to start. Also- as the questions come through TpT, I have no idea how to send it to her directly. Any experienced sellers who could help me?


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Old 07-12-2016, 10:30 AM
 
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I would verify that she actually bought the product that she says she did. There are a lot of people out there who will try to get you to send them free stuff. I would then direct her to the Tpt help desk, they can refund her money. Then, she can buy the correct grade level. Good luck!
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