Just once ever and it happened to be during the last 2 mos did it occur. I wanted to return some cleaning product. They gave me most of the money back AND said I can keep the product. I wish that would happen more often if I returned something.
It depends on what it is. I just made a pretty significant return, a stand mixer that was a lemon. I couldn't get the return slip link to work, so texted customer support. They sent me a direct link. As soon as ups picked it up and scanned it, I got an email saying I was refunded. But, it was held until they received they received the mixer.
I once had an item arrive damaged. They sent me a new one, and said keep the damaged one. Which was worthless anyway, lol.
A couple of times. For very small items that just cost a few bucks. Probably because it would cost them more to ship it back and process the return.
But, I've had some items that would have cost enough to send back that it wasn't worth it for me and I just took the loss (didn't qualify for free return) so it's evened out lol. Probably more in Amazon's favor than mine.
One reason I'm very wary about buying from third party sellers.
My lamp stopped working, I don't have a working printer and told the service rep I didn't have aprinter to print out the return label. They told me to keep the lamp and refunded my lamp, That is the only thing I have "returned'.
Give me money back immediately and don't want the item
Give me money back immediately, want the item, take back the refund when I don't return it in a timely manner (60 days, so it was truly my fault )
Give me money back immediately, want the item, take back the refund when I don't return it (I hvae issues with mail apparently ), give me back the refund when I finally return it six months later.
Hold my money until they receive the item
Hold my money until the item is scanned at an authorized shipment location (Whole Foods in a nearby town, UPS, etc.)
This past month, I had a new one for me. I saw that the item had reached its final destination, but it still wasn't refunded. I had to call and they refunded it very quickly.
Oddly, it was ibuprofen. When I opened up the bottle, it smelled like garbage. I don't even know how that's possible, but that's what I get for cheaping out.