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Hovercam issues - please help!

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Hawkeyegirl1 Hawkeyegirl1 is offline
 
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Hawkeyegirl1
 
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Hovercam issues - please help!
Old 12-10-2020, 11:24 AM
 
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Today has been one big technology nightmare. I guess I should feel lucky because things have been working up until now.

My hovercam solo8 will not work. When I click to launch it, I keep getting a message that says it cannot find the camera. When that happens, I unplug it and plug it in again and all is well. Not today.

Here is what I have tried so far:
Restart computer
Unplug and plug in everything
Uninstall software and reinstall it
Cleared cache
Called Hovercam and submitted a work ticket
Called my district's tech support and waiting to hear from them

Is there anything else I can try? Thank you!


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Singvogel Singvogel is offline
 
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Old 12-10-2020, 11:54 AM
 
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Did you shut down the computer between the uninstall/reinstall?

If you have another USB port, change ports. Shut down again before plugging in.

One last thought- There may be some leftover code bits. If you can, run something like CCleaner.
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Hawkeyegirl1 Hawkeyegirl1 is offline
 
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Singvogel Thank you!
Old 12-10-2020, 12:25 PM
 
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I'll try that. Our district computer person is looking at it now.
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