
09-27-2018, 04:55 AM
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I too can think of a number of responses... including something along the lines of "I'm doing the best I can" along with the explanation that's what we're teaching kids. "Work to the level of your ability and you'll get the same trophy as everyone else."
More appropriately, I would use a version of "figuring out who to blame doesn't really solve the problem" and try to shift the focus to solutions. That usually sends people running away because they don't know solutions and really can't be bothered. For that matter, most can't accurately state the problem in the first place. Another response is "Can you be more specific? What exactly are you referring to...?"
Another technique is "I'm eating this elephant a bite at a time..." which is acknowledging the problem and creating the message "I'm working on it." I think it's important not to get too defensive as that will be seen as admission of guilt.
Very often these comments/accusations are just a smoke screen or the accusers' way of convincing themselves they are doing something to solve the problem by criticising you. Sometimes you just have to refuse to take the bait. Acknowledge the problem (it's not really deniable) and thank them for their feedback.
The way we get treated is the way we teach people to treat us. If admin does this, I might try asking for help. Don't confess in the process. Just respond with something like, "You know, I'd really appreciate it if you could spend some time observing in my room and make some suggestions."
An old friend used to say that the best way to solve a problem is to make somebody else own it. With the last option, the best that happens is you get some help. The worst that happens is they stop bothering you about it after you shift things back on them.
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