[Ruby07]

If you missed the original thread, it's here:

http://www.proteacher.net/discussion...d.php?t=647341

So, the manager never called as scheduled, of course !

I finally found time between school and piano lessons to call the store today. I asked to speak to a manager, and the guy asked if he could try to help me first.

He was SOOOOOOOO nice! He was calm, understanding, patient, thorough, competent, articulate, intelligent, and he wouldn't give up! I was on the phone with him for about 40 minutes, and in the end, we were successful.

He was able to credit my account with the full amount of the dryer that I never owned.

I told him that I wished I'd talked to him the very first time I called the store 13 months ago! He said he wished the same thing - lol!

I'm so incredibly relieved.

[pdxteacher]

Oh wow, that's so great! What a relief for you.

[hoppalong]

So glad to hear that this issue has been resolved satisfactorily and that there was someone who was finally able to help you!

[sbslab]

Such great news! Congrats!

[chalkdusty]

Glad you were able to get it straightened out.

[all41]

Glad you were able to resolve this and get your money back. Thanks for the update.

[amiga13]

Hooray! I’m so pleased for you!

[hand]

I’m glad that this finally was settled correctly!

[eagles23]

I am glad that hassle is over! Sometimes it just truly depends on the person you speak with. I am glad you found a good one!

[illinoisteach]

I love to hear stories of helpful, competent, patient people who take their job seriously.
Yay!

[GraceKrispy]

SO happy to hear it's been resolved!! SO disappointed it took all that time and stress

[Ima Teacher]

Yay! It’s so nice when you find the one person who knows what he/she is doing.

[Gromit]

Yay! I think that employee deserves another call to the manager for some well-deserved kudos!

I wonder if asking if he could help is a Lowe’s standard script or if he knew he was a better option than the manager who gave you the runaround.

[nyteacher29]

I love stories like this!!! If you happen to get a customer survey definitely fill it out. Maybe reading this will give me some good luck with my issue with chase

[Ruby07]

I googled this amazing guy, and found his LinkedIn page, and this is what he wrote about his job at Lowe's:

Customer Service and Business Management is my passion! I'm a driven individual with an extensive career in retail management, customer service, and business operations.

My greatest strength is helping find solutions to problems, whether they are customers or fellow employees in a way that benefits both parties as much as possible.

Truer words were never written!

[md2dkh3]

So glad you were able to get this done. You definitely connected with the right person this time!