UPDATE on Lowe's issue! - ProTeacher Community




      
Home Join Now Search My Favorites
Help


      Teachers' Lounge


UPDATE on Lowe's issue!

>

Reply
 
Thread Tools
Ruby07's Avatar
Ruby07 Ruby07 is online now
 
Joined: Jul 2007
Posts: 4,274
Senior Member

Ruby07
 
Ruby07's Avatar
 
Joined: Jul 2007
Posts: 4,274
Senior Member
UPDATE on Lowe's issue!
Old 02-24-2021, 04:51 PM
  #1

If you missed the original thread, it's here:

http://www.proteacher.net/discussion...d.php?t=647341

So, the manager never called as scheduled, of course !

I finally found time between school and piano lessons to call the store today. I asked to speak to a manager, and the guy asked if he could try to help me first.

He was SOOOOOOOO nice! He was calm, understanding, patient, thorough, competent, articulate, intelligent, and he wouldn't give up! I was on the phone with him for about 40 minutes, and in the end, we were successful.

He was able to credit my account with the full amount of the dryer that I never owned.

I told him that I wished I'd talked to him the very first time I called the store 13 months ago! He said he wished the same thing - lol!

I'm so incredibly relieved.


Ruby07 is online now   Reply With Quote

pdxteacher's Avatar
pdxteacher pdxteacher is offline
 
Joined: Aug 2009
Posts: 4,029
Senior Member

pdxteacher
 
pdxteacher's Avatar
 
Joined: Aug 2009
Posts: 4,029
Senior Member

Old 02-24-2021, 05:15 PM
  #2

Oh wow, that's so great! What a relief for you.
pdxteacher is offline   Reply With Quote
hoppalong's Avatar
hoppalong hoppalong is offline
 
Joined: Jul 2009
Posts: 2,895
Senior Member

hoppalong
 
hoppalong's Avatar
 
Joined: Jul 2009
Posts: 2,895
Senior Member

Old 02-24-2021, 05:44 PM
  #3

So glad to hear that this issue has been resolved satisfactorily and that there was someone who was finally able to help you!
hoppalong is offline   Reply With Quote
sbslab's Avatar
sbslab sbslab is offline
 
Joined: Dec 2008
Posts: 5,384
Senior Member

sbslab
 
sbslab's Avatar
 
Joined: Dec 2008
Posts: 5,384
Senior Member

Old 02-24-2021, 05:46 PM
  #4

Such great news! Congrats!
sbslab is offline   Reply With Quote
chalkdusty's Avatar
chalkdusty chalkdusty is online now
 
Joined: Jul 2006
Posts: 4,653
Senior Member

chalkdusty
 
chalkdusty's Avatar
 
Joined: Jul 2006
Posts: 4,653
Senior Member

Old 02-24-2021, 05:48 PM
  #5

Glad you were able to get it straightened out.


chalkdusty is online now   Reply With Quote
all41's Avatar
all41 all41 is online now
 
Joined: Jul 2011
Posts: 2,662
Senior Member

all41
 
all41's Avatar
 
Joined: Jul 2011
Posts: 2,662
Senior Member

Old 02-24-2021, 05:55 PM
  #6

Glad you were able to resolve this and get your money back. Thanks for the update.
all41 is online now   Reply With Quote
amiga13's Avatar
amiga13 amiga13 is online now
 
Joined: Feb 2014
Posts: 22,630
Senior Member

amiga13
 
amiga13's Avatar
 
Joined: Feb 2014
Posts: 22,630
Senior Member

Old 02-24-2021, 06:08 PM
  #7

Hooray! Im so pleased for you!
amiga13 is online now   Reply With Quote
hand's Avatar
hand hand is online now
 
Joined: Jul 2010
Posts: 6,548
Senior Member

hand
 
hand's Avatar
 
Joined: Jul 2010
Posts: 6,548
Senior Member

Old 02-24-2021, 06:49 PM
  #8

Im glad that this finally was settled correctly!
hand is online now   Reply With Quote
eagles23's Avatar
eagles23 eagles23 is offline
 
Joined: Oct 2008
Posts: 5,614
Senior Member

eagles23
 
eagles23's Avatar
 
Joined: Oct 2008
Posts: 5,614
Senior Member

Old 02-24-2021, 07:27 PM
  #9

I am glad that hassle is over! Sometimes it just truly depends on the person you speak with. I am glad you found a good one!
eagles23 is offline   Reply With Quote
illinoisteach's Avatar
illinoisteach illinoisteach is offline
 
Joined: Mar 2007
Posts: 1,633
Senior Member

illinoisteach
 
illinoisteach's Avatar
 
Joined: Mar 2007
Posts: 1,633
Senior Member

Old 02-24-2021, 07:35 PM
  #10

I love to hear stories of helpful, competent, patient people who take their job seriously.
Yay!


illinoisteach is offline   Reply With Quote
GraceKrispy's Avatar
GraceKrispy GraceKrispy is offline
 
Joined: Jul 2007
Posts: 41,748
Blog Entries: 1
Senior Member

GraceKrispy
 
GraceKrispy's Avatar
 
Joined: Jul 2007
Posts: 41,748
Senior Member

Old 02-24-2021, 08:16 PM
  #11

SO happy to hear it's been resolved!! SO disappointed it took all that time and stress
GraceKrispy is offline   Reply With Quote
Ima Teacher's Avatar
Ima Teacher Ima Teacher is offline
 
Joined: Aug 2005
Posts: 30,267
Senior Member

Ima Teacher
 
Ima Teacher's Avatar
 
Joined: Aug 2005
Posts: 30,267
Senior Member

Old 02-24-2021, 09:31 PM
  #12

Yay! Its so nice when you find the one person who knows what he/she is doing.
Ima Teacher is offline   Reply With Quote
Gromit's Avatar
Gromit Gromit is online now
 
Joined: Mar 2009
Posts: 10,440
Senior Member

Gromit
 
Gromit's Avatar
 
Joined: Mar 2009
Posts: 10,440
Senior Member

Old 02-25-2021, 12:17 AM
  #13

Yay! I think that employee deserves another call to the manager for some well-deserved kudos!

I wonder if asking if he could help is a Lowes standard script or if he knew he was a better option than the manager who gave you the runaround.
Gromit is online now   Reply With Quote
nyteacher29's Avatar
nyteacher29 nyteacher29 is offline
 
Joined: Jun 2012
Posts: 2,025
Senior Member

nyteacher29
 
nyteacher29's Avatar
 
Joined: Jun 2012
Posts: 2,025
Senior Member
Yay
Old 02-25-2021, 02:53 AM
  #14

I love stories like this!!! If you happen to get a customer survey definitely fill it out. Maybe reading this will give me some good luck with my issue with chase
nyteacher29 is offline   Reply With Quote
Ruby07's Avatar
Ruby07 Ruby07 is online now
 
Joined: Jul 2007
Posts: 4,274
Senior Member

Ruby07
 
Ruby07's Avatar
 
Joined: Jul 2007
Posts: 4,274
Senior Member
I'm obsessed lol
Old 02-25-2021, 04:08 AM
  #15

I googled this amazing guy, and found his LinkedIn page, and this is what he wrote about his job at Lowe's:

Customer Service and Business Management is my passion! I'm a driven individual with an extensive career in retail management, customer service, and business operations.

My greatest strength is helping find solutions to problems, whether they are customers or fellow employees in a way that benefits both parties as much as possible.


Truer words were never written!
Ruby07 is online now   Reply With Quote
md2dkh3 md2dkh3 is offline
 
Joined: Oct 2011
Posts: 2,060
Senior Member

md2dkh3
 
Joined: Oct 2011
Posts: 2,060
Senior Member

Old 02-25-2021, 05:20 AM
  #16

So glad you were able to get this done. You definitely connected with the right person this time!
md2dkh3 is offline   Reply With Quote

Join the conversation! Post as a guest or become a member today. New members welcome!

Reply

 

>
Teachers' Lounge
Thread Tools




Sign Up Now

Sign Up FREE | ProTeacher Help | BusyBoard

All times are GMT -8. The time now is 05:23 PM.

Copyright © 2019 ProTeacher®
For individual use only. Do not copy, reproduce or transmit.
source: www.proteacher.net
15