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I noticed I was handling a lot more difficult behavior today by being soft spoken and using the "look" than by raising my voice ...
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Good observation. Increasing your volume in response to student disruption tells students 1) you are losing control 2) you are no different than their parent. I used to raise my voice when the class was calm, not doing anything. I would start a sentence with "TODAY!!! we will be learning about ... . " Kids were startled, often waking up from a coma. When kids were goofing off I would remain silent, go to the board, draw a flow chart, stand and point saying nothing. The first kid(s) to follow my visual direction got their names written on the board under the heading, "On Task". Names-on-the-board in my class were a good thing. It meant you got to go to recess early. After several graphics sessions I stopped talking altogether, sometimes a whole period. Students couldn't talk either. They had to communicate with pictures too. I gave them special "mute" paper (scratch paper) to draw or write their question(s) or comments. During guided practice I carried a white board (or legal tablet) to answer (draw/write) helping interactions. Students seemed to like the challenge of NOT talking, using graphics instead. Often they would request a "mute session" versus typical teacher blah-blah-blah.