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Kohl's and Amazon returns
Old 08-03-2019, 12:49 PM
  #1

I'm not a fan. It's making the customer service department a freaking mess!


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Old 08-03-2019, 01:02 PM
  #2

Our Amazon return desk is separate from the customer service area. It is right when you walk in the front doors. There's never more than 2 people in line.
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Old 08-03-2019, 01:02 PM
  #3

That's too bad - maybe it's an individual store problem? I frequently do returns this way and haven't noticed anything out of ordinary at my store.
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Old 08-03-2019, 01:03 PM
  #4

I tried it last week and it worked well for me. I can't imagine that little kiosk working out around Christmas, though!
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Old 08-03-2019, 01:13 PM
  #5

I agree. I was waiting in line to pay and I was going to be next and the cashier says I'll be rightback I have to do the amazon return.....


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Old 08-03-2019, 01:14 PM
  #6

I've been to 2 different Kohl's today and it's all part of the same customer service desk. Lined are crazy long.

Employees did say that Amazon returns are easier then their own Kohl's returns.
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Old 08-03-2019, 02:23 PM
  #7

My Kohl's has a separate area for Amazon returns. I wonder what determines separate or with customer service. Store size? Available space? Manager decision? Inquiring minds want to know.
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Separate return spaces
Old 08-03-2019, 02:32 PM
  #8

My Kohl's has the Amazon return desk by the women's sleepwear. The Kohl's customer service is in the back of the bedding department.
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Old 08-03-2019, 08:43 PM
  #9

Iíve been to the closest Kohlís twice to do returns, and nobody was there last time. The first time one person was doing an Amazon return and the other was doing a Kohlís return. I was in and out in under 5 minutes.
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Hopeful
Old 08-05-2019, 08:41 PM
  #10

I have some stuff from Amazon to return to Kohlís, so hopefully it will be easy. I used to love the Amazon store we have where you can pick up and return things, but they messed up the streets in the area pretty badly and now it is hard to find parking.


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Amazon returns
Old 08-06-2019, 06:45 AM
  #11

Our Kohls uses the customer service desk to take Amazon returns. I took my returns for the first time this week and found it to be less than easy. The line was way too long and moved very slowly. I did get a receipt for 25% off anything at Kohls. All in all, it would be easier for me to print the label tape it to the box and drop it off and our UPS store. I don't think I'll use Kohls return service again.
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