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What is it about Chic-fil-A?
Old 05-01-2015, 03:58 PM
  #1

There have been 3 brand new Chic-fil-A's which have opened in my area during the last 2 months. They have been packed with lines through the parking lot and traffic jams all around them. I havent been there but what is drawing so many people to this fast food restaurant? Thanks for your insight!


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Old 05-01-2015, 04:08 PM
  #2

Chic-fil-A is always crowded

The food is good

The restaurants in my area have been here for 30+ years &

even the ones I visit in other cities while traveling are crowded.

I miss their carrot raisin salad.
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Old 05-01-2015, 04:09 PM
  #3

What is the draw?

For the most part:

Food tastes decent for fast food. (Of course, that's my opinion).
The food is fresh, not getting that "two hours under heat lamp" taste.
Our local ones have fresh flowers on the tables.
The staff is extremely friendly. They check on you to make sure things are OK.
The drive-thru line is efficient and fast.
The restaurants are sparkling clean.
They often reach out to the community (organizing fun runs, nonprofit fundraisers).
They will make things right if they screw up an order. They've run food TO MY HOUSE when I got home to discover they shorted us a couple of sandwiches (we had a study group here and I just wanted to drive back and pick up what I paid for and didn't get). Oh, and they threw in a dozen or so brownies with their apology.
They honor their coupons, even if expired. At least our local CFAs do.
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Old 05-01-2015, 04:27 PM
  #4

I live near one, and the traffic is really pissing me off!!! (I haven't been to one, except I think maybe once in a mall? I could be mistaken, it was years ago)
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Old 05-01-2015, 04:30 PM
  #5

I'm in Texas and I've noticed all of the same things that Alicia mentioned.

Also they have clean, well kept play areas for the kids.

The employees tend to be incredibly polite. Now if we come across a cashier or server that is kind and polite we always say, "they must have gotten their start at Chickfila!"


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Old 05-01-2015, 04:41 PM
  #6

Chick-fil-A also gives college scholarships to its employees who graduate from high school. The company is still owned by the same family that founded it--no stockholders. Around here, they do regular nights for various schools; families come and dine, and a portion of the proceeds go back to the schools. The restaurants are tremendously popular.
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Chick-Fil-A
Old 05-01-2015, 04:53 PM
  #7

Chick-fil-a is so delicious! First, they have great service and although they are always busy, they are fast. The waffle fries are amazing especially if you dunk them in Chick-Fil-A sauce! I could go on and on.
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I miss Chic-Fil-A
Old 05-01-2015, 04:58 PM
  #8

When we moved 2 years ago, we went from living in a city with three stand-alone and three mall Chic-Fil-As to the closest one being 90 minutes away.

Like PPs, the food is decent for fast food and the customer service is second to none.
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Old 05-01-2015, 05:05 PM
  #9

Without reading the other comments yet, the first three things that came to mind were their waffle fries, excellent customer service, and cleanliness.
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Chik Fil A
Old 05-01-2015, 05:11 PM
  #10

Hmmm. They opened a few near here in the last few years. I don't think we have that volume of traffic. I've been to them several times and their food is fine, and they are a healthier option than a burger joint, I think. Otherwise, I haven't noticed all of the other perks that other posters seem to have. Never noticed fresh flowers on the tables and they were clean, but not to the point where I would say exceptionally clean... I also don't recall the workers being anymore polite than anywhere else around here... Nor am I aware that they are doing fundraising or anything like that. Perhaps I'm just not very observant when it comes to fast food restaurants or maybe I'm not in them enough to notice these things??

However, their milkshakes are the BEST. I would wait in a line of cars for one. I get that they are closed on Sundays for a good reason, but, darn, some Sundays when I'm out driving around I get an urge for one of their milkshakes and it drives me crazy that I just can't get one. They are out of my way and I don't tend to go near them during the week, so Saturdays are my only option...


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Old 05-01-2015, 07:19 PM
  #11

said it all for me! The ones in my area always have a line, but it moves very quickly!

I LOVE their warm, thick chocolate chip cookies!
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Overrated
Old 05-01-2015, 07:47 PM
  #12

Been there 3 times and was not impressed. It's better than McD's and BK (which isn't saying much).

I would assume the long lines is because it is new. People like to try new places to eat. Hell, the line for Taco Bell opening in Japan was over 250 people and the wait time was insanely long.

http://www.eater.com/2015/4/21/84636...lines-in-tokyo

The lines will probably die down in a week or two.
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Old 05-01-2015, 07:59 PM
  #13

was craving Chick Filet. SiL drove her 1 1/2 hrs to nearest CF because "nothing else sounded good." Personally, i am a big fan. It is about the only fast food i choose to eat.
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Old 05-01-2015, 08:10 PM
  #14

They are also known for treating their employees well and like family. Of course this spills over into the way they treat their customers. I worked for the one in our mall when I was starting college. After two years (had to maintain at least a C average and average 20 hours of work per week) I got my scholarship. I was in my last semester so didn't use it all. 9 years later I wanted to teach a grade that required early childhood and had to return to school for a semester. I sent a letter explaining my situation. Once I sent them documentation from the college, they sent me a check! They have also treated our son very well over the past 12 years. I agree that the food is excellent and the place is always sparkling clean!

Nancy
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Old 05-01-2015, 08:31 PM
  #15

My favorite is their sweet tea, yum!
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Chik-fil-a
Old 05-01-2015, 10:33 PM
  #16

Why? Because they have the best lemonade!
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Old 05-01-2015, 11:41 PM
  #17

Quote:
The lines will probably die down in a week or two.
At least one of the locations in the area has had such terrible traffic issues, they've been required to hire a cop to direct traffic, and now that city is coming up with a new place that will limit the number of people allowed to try to park there to relieve the congestion. That one has been open almost a month now, so hopefully it will die down, but from what I've read, it hasn't "died down" at all yet!
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Old 05-02-2015, 04:18 AM
  #18

Around here "died down" means that there is always a huge line at the double drive through but it doesn't pour out onto the street. Instead of the parking lot being packed there are usually four or five spots open on a week night.

Ours also has the fresh flowers, is very clean, and the workers are extremely polite.

We used to go every Thursday but have cut back since we limit our eating out.
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Old 05-02-2015, 04:58 AM
  #19

I am not a fan of Chic-fil-A and I am a huge chicken person. I thought that the chicken was too sweet.
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Not for me
Old 05-02-2015, 05:38 AM
  #20

Not into the political views of the CEO. Not into this type of fast food either. I also don't do Hobby Lobby for shopping. But to each their own! Happy eating.
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Old 05-02-2015, 06:52 AM
  #21

Love CFA!!!! Like PP's said, we all have our favorites there (mine is the regular chicken sandwich with extra pickles ), but the lemonade is so yummy. I've never had a cookie or a salad there. I usually skip the fries and get the fresh fruit.

Ours is also packed and at all hours! I drive by ours at 8pm after swimming and there are probably always about 8 cars in line all the time.

BioAdopMom--wow, that's awesome what they did for you. I have heard they treat their employees great.

Now I want some!!
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I hear ya
Old 05-02-2015, 07:23 AM
  #22

They opened that one in Bellevue and it has messed up traffic.

I don't get it either.

*dont say that to anyone from North Carolina though...
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Old 05-02-2015, 08:55 AM
  #23

I don't get it either. I had a friend bring me some for lunch and I didn't like it at all. She always talked about the chicken strips and how amazing they are and the waffle fries. Idon't live near ours so she picked some up to convince me it was worth the drive.

The chicken was too sweet. The fries were just okay. I love Churches and KFC. I thought Chic-FIL-A was no where near as good.
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Old 05-02-2015, 02:05 PM
  #24

Chik fil a is always DELICIOUS!!! The restaurants are always clean, and the staff is always respectful and kind. We have several where i live and they are nearly always crowded. Worth the wait though.
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Old 05-02-2015, 04:23 PM
  #25

Well thank you for your replies. I read every single one and it seems that we have varying opinions about CFA but most people love it. I might just need to try it. Hubs and I travel so we can check it out in a city where it has been opened awhile and dont have such long lines of customers. I do love chicken!!
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