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Home Depot Refund update
Old 01-15-2021, 01:39 PM
  #1

I posted the other day about my issue with Home Depot refunded my credit card for a purchase I didnít even make, that I had already told them twice was a fraudulent charge.

I called them today to deal with it, saying that they essentially needed to take their money back, because I had never been charged for the item in the first place. After a lot of run around and talking to several different higher ups, they finally told me to just consider it any error in my favor and to keep the money! I couldnít believe it and wanted to make sure they understood someone had hacked my account in the first place, they had cancelled the original charge, and that I never actually paid anything for this item, never got the item, etc. The last lady I talked to was laughing and telling me it was okay, that sometimes it just works out like this.

Sooo...Iím now $887 richer! Maybe Iíll put a down payment on one of those houses Amigaís always sharing.


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Old 01-15-2021, 01:53 PM
  #2

Well, you probably deserve it at this point after dealing with all of that incompetence. I think you did everything you could do so just enjoy the money and get yourself something nice.
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Old 01-15-2021, 02:04 PM
  #3

That's great news! Have fun spending your new found money.
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Old 01-15-2021, 02:06 PM
  #4

Wow! That's a nice error in your favor. Enjoy it!
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Old 01-15-2021, 02:16 PM
  #5

You won the lottery! Congrats!


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Old 01-15-2021, 02:30 PM
  #6

Once in a great while things work out better than expected. Good for you!
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Old 01-15-2021, 02:31 PM
  #7

Wow! How wonderful for you and your family!
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Old 01-15-2021, 03:17 PM
  #8

I am amazed at how so many business do things like this. How can they ever end up making a profit?

You spend that money as you wish. Goodness knows you tried hard enough to do the right thing!
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Old 01-15-2021, 03:28 PM
  #9

Wow! Good for you!
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Did you document the
Old 01-15-2021, 03:39 PM
  #10

date, time and name of the person you talked to?


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Old 01-15-2021, 03:45 PM
  #11

I'm thinking like giver-- but even more, I'd want it all in writing!

Assuming it truly is yours (I'm afraid I'd never feel confident about that), wow- that's awesome! What a gift. Like getting a surprise stimulus check!
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Old 01-15-2021, 04:01 PM
  #12

That's great, but I'd let it sit awhile before I spent it. Just in case!
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Old 01-15-2021, 04:17 PM
  #13

Your integrity was repaid!

I agree with other pt friends that I would like it in writing.

I may not have read carefully... where did they credit the money? Was it back on the credit card that you closed?
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Old 01-15-2021, 05:04 PM
  #14

Haha I am still pretty hesitant to spend it, so I probably will let it just sit in my account for a bit! And I wrote down the names and times of who I spoke toódonít have it it writing though, but I wanted to document as much as I could!

They refunded it to my same credit card accountóapparently even if you cancel a card number, the new number is still connected to the same account, so while no one would be able to use the number (from the old hack) the refund still went through to the new card number.
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Old 01-15-2021, 09:01 PM
  #15

Wow!! What someone intended for evil turned out to your good!! I wish they knew that not only did they not get the appliance, but that you got paid for it!
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