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Amazon Aggravation-WWYD?
Old 08-08-2020, 12:41 PM
  #1

Let me start by saying I love Amazon. This is the first time they managed to aggravate me.

When the shutdown happened, I decided to give Prime Wardrobe a try because I was in desperate need of jeans and new shorts. I liked the idea of getting to try it on, decide what to keep, and hassle free returns...or so I thought.

I ordered my Prime Wardrobe box back in May. I tried everything on, kept and paid for two items, and returned 7 items within the 7 day try on window. Everything was fine. Last week, I received an email from Amazon saying they didn't receive the clothes and I would be charged $200 and change if they didn't get the clothes back within the next 7 days. I chatted online with an Amazon associate who immediately told me I received the email in error and would not be charged for the clothes. I screen shot the conversation and ended the chat. This past Thursday, I received an email stating I was charged the $200 from Amazon. This time I called Amazon. Got everything straightened out again. I was told the refund would come to my AMEX within the next 3-4 days. Great. Today, I got an email from Amazon saying the refund was approved. However, they refunded me for the clothes I didn't keep and the clothes I did keep (around $68). Would you call them again or just enjoy the free clothes at this point? I'm afraid if I call them, they'll screw up again and charge me for all the clothes. I don't have much faith in them at this point.


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Call again
Old 08-08-2020, 12:46 PM
  #2

I would not want an issue later.
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Hard call
Old 08-08-2020, 12:50 PM
  #3

This is a card call. I know the right thing to do is to call. However, with all of the mix-ups, I'd be tempted not to...although I probably would end up calling....Catholic guilt!
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Old 08-08-2020, 12:51 PM
  #4

Thatís a tough one. Iíd call once and try to make it right. Good luck.
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Old 08-08-2020, 01:28 PM
  #5

I would try one more time. I couldn't keep it. It would feel like stealing to me. Sorry you've had so much aggravation.



Last edited by JanetL; 08-08-2020 at 02:29 PM..
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Old 08-08-2020, 02:05 PM
  #6

I would call and ask. Maybe they gave you credit for all the trouble you had.
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Old 08-08-2020, 02:16 PM
  #7

Yes, I will call. Iíll call tomorrow morning first thing.
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Old 08-08-2020, 02:23 PM
  #8

You can try to call and explain. I had something similar happen last year. I ordered playground equipment for my daughter's preschool. Somehow, they shipped two large caterpillars. They were about 200.00 each. I got them to pick up one but they credited my account for the returned caterpillar. I tried explaining that we only ordered one and that they refunded the cost of the original caterpillar Long story short, we got it for free. I never could make them understand we only paid for one. I ended up donating the extra 200.00 back to the preschool that was refunded to me. Amazon has great customer service I guess.
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Old 08-08-2020, 02:42 PM
  #9

I would let them know of their error. Chances are they wonít do anything about it.
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Amazon
Old 08-08-2020, 06:59 PM
  #10

Personally, I would say...let it go.

But, if that makes you uncomfortable , try to call and explain again what happened. You might still get the clothes free, just for all the aggravation.


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Old 08-09-2020, 05:44 PM
  #11

I would call them to avoid a future problem. I think they have a text service too if you want to document your efforts.
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