I’m not technically case managing this year, but I’m seeing kids, collecting data, doing progress reports, etc.
All the case managers, but one have been amazing. The one has been awful; undermining me, questioning me, etc
I get an email from her questioning my progress report and telling me she didn’t know a kid hasn’t been showing up. Really? I’ve mentioned it repeatedly. It came up at his AR where mom admitted she knew he was playing video games and no one said “boo”.
She tells me if she had known he wasn’t coming she’d contact him and mom. Really? Because mom has been so effective? And, I set up a Boomerang email to remind him every morning he’s supposed to see me and that’s not helping. What’s she going to do?
I have no idea how to respond and not sound snarky. Any ideas?
Reply as professional as possible and put the ball back in her court. "I can start sending you daily reports on his attendance if that would help. I know I've mentioned it a few times and it was brought up in his AR and mom acknowledged knowing he was playing video games. I have set up a daily email to remind him to attend class and .... I'm hoping with you and I both reminding him we'll see some changes in attendance. Thanks for your help with it. I know we all want what's best for the student"
Add anything else you've done like talking to him personally, or calling mom, etc.
I was thinking of saying, “I thought you were aware of the fact that he had continued not to attend. I have been sending him reminders to attend as well as emails when he misses groups. I would appreciate it if you would follow up with mon after break. Since you have an established relationship I feel like you’ll get farther than I have,”.
Ahhh, sorry I didn’t really help with my first response! Yes, I can read your tone. Momteachsis has a really good, professional response. Much better than anything I would come up with! I’m positive my annoyance would show. Good luck.
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03-19-2021, 05:00 PM
